FAQ'S
General FAQ's
What is Mine Direct Minerals?
Mine Direct Minerals specializes in selling high-quality crystals and minerals directly from mines in Brazil, Uruguay, and other countries in South America. We focus on serving small business crystal shop owners, collectors, and distributors globally.
Who are your target customers?
Our primary customers are small business crystal shop owners, collectors, and distributors around the world.
What sets Mine Direct Minerals apart from other suppliers?
We offer individually processed and photographed lots of one-of-a-kind materials. Additionally, we are working on hardware solutions to streamline inventory management and provide high-quality visual representation of our products.
Product FAQ's
Where do your crystals and minerals come from?
Our products are sourced directly from mines in Brazil, Uruguay, and other countries in South America.
Are the product images accurate?
Yes, each lot is individually processed and photographed to provide the most accurate visual representation.
Do you offer bulk purchasing options?
Yes, we cater to distributors and small business owners who are interested in bulk purchases.
Ordering and Shipping
What shipping methods do you offer?
We offer standard, expedited, and international shipping options. You can choose your preferred method during the checkout process.
How long does shipping take?
Standard Shipping: 5-7 business days
Expedited Shipping: 2-3 business days
International Shipping: Varies based on destination and customs processing
Please note that these timeframes include order processing and handling time.
Costs and International Shipping
How are shipping costs calculated?
Shipping costs depend on the shipping method chosen, the destination, and the total weight of the order. These costs will be displayed during checkout before payment is confirmed.
Do you offer international shipping?
Yes, we ship to most countries. However, customers are responsible for any customs duties, taxes, or import fees that may apply.
How long does it take to process an order?
Orders typically require 1-2 business days for processing. During peak periods, this may take slightly longer.
How can I track my order?
Once your order is shipped, you'll receive a confirmation email containing tracking information.
What if my shipment is delayed?
While we aim to meet our estimated delivery times, some factors beyond our control may cause delays. We will notify you promptly in such cases.
What should I do if my shipment is lost or damaged?
Please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure you receive a replacement or a refund.
How can I contact customer support for shipping-related questions?
If you have any questions or concerns, please don't hesitate to contact our customer support.
Return and Refund FAQ's
What is your return policy?
We offer a straightforward return and refund process. If you're not completely satisfied with your purchase, you can return it under certain conditions.
What are the conditions for a return?
To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. You must also initiate the return within 10 days of the purchase date and provide proof of purchase.
How do I initiate a return?
To initiate a return, please reach out through our contact page or call us at +1 244 356234. Once your return request is received and approved, we will provide you with instructions on how to send the item back to us.
Who covers the cost of return shipping?
Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or an error on our part.
How will I receive my refund?
Refunds will be issued to the original payment method used during purchase. Shipping and handling charges are non-refundable unless the return is due to a defect or error.
How long does it take to process a return and refund?
Returns and refunds will be processed within 10 days of receiving the returned item. Additional time may be required for the refund to appear in your account.
Do you offer exchanges?
We do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.
What should I do if my item arrives damaged or defective?
If your item is damaged or defective, please contact us within 7 days of receiving the item for instructions on how to return it for a replacement or refund.
How can I contact customer support for return-related questions?
If you have any questions or concerns about our return and refund policy, please don't hesitate to contact our customer support.
Payment Policy FAQ's
What payment methods do you accept?
We accept a variety of payment methods for your convenience, including American Express, Apple Pay, Discover, Meta Pay, Google Pay, Mastercard, Visa, and PayPal.
Is my payment information secure?
Yes, we use industry-standard encryption technologies to ensure your payment information is kept confidential and secure. We do not store your credit card information on our servers.
How do I make a payment?
During the checkout process, you'll be prompted to select your preferred payment method. Follow the on-screen instructions to complete your payment.
Will I receive a confirmation after making a payment?
Yes, once your payment is successfully processed, you'll receive an order confirmation email with details about your purchase.
What does it mean to authorize a payment?
By providing your payment information, you authorize us to charge the total order amount to your selected payment method. If you're paying with a credit card, the charge will appear on your statement as "Mine Direct Minerals."
In what currency are the prices listed?
All prices on our website are in USD. Taxes may apply based on your shipping destination and will be calculated during checkout.
What should I do if I encounter payment issues?
If you experience any issues while attempting to make a payment, please ensure that your payment information is accurate and up-to-date. If problems persist, contact us for assistance.
How can I contact customer support for payment-related questions?
If you have any questions or concerns about our payment policy, please don't hesitate to contact our customer support.