Return Policy

 

  1. Returns and Refunds:

At Mine Direct Minerals, we want you to be completely satisfied with your purchase. If you're not entirely happy with your order, we offer a straightforward return and refund process to ensure your peace of mind.


  1. Eligibility for Returns:

To be eligible for a return and refund, please ensure that:

The item is unused, in its original condition, and in the original packaging.

The return request is initiated within 10 days of the purchase date.

Proof of purchase (order number and receipt) is provided.

 

  1. Return Process:

To initiate a return, please reach out through our contact page or call us at +1 244 356234. Once your return request is received and approved, we will provide you with instructions on how to send the item back to us.

 

  1. Return Shipping:

Customers are responsible for the cost of return shipping unless the return is due to a manufacturing defect or an error on our part. If the return is due to a defect or error, please contact us for instructions on return shipping.


  1. Refund Process:

Once we receive the returned item and verify its condition, we will process your refund. Please note:

Refunds will be issued to the original payment method used during purchase.

Shipping and handling charges are non-refundable unless the return is due to a manufacturing defect or an error on our part.

 

  1. Processing Time:

Returns and refunds will be processed within 10 business days of receiving the returned item. Please allow for additional time for the refund to appear in your account, as processing times may vary based on your financial institution.


  1. Exchanges:

We do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.


  1. Damaged or Defective Items:

If your item arrives damaged or defective, please contact us within 7 days of receiving the item. We will provide instructions on how to return the item for a replacement or refund.


  1. Contact Us:

If you have any questions or concerns about our return and refund policy or need assistance with a return or refund, please don't hesitate to contact our customer support. We're here to help.


This return and refund policy is subject to change without prior notice. Please refer to our website for the most up-to-date information.